Returns & Refunds policy

1. Event Cancellation by Client:

• Cancellation Notice: To request a cancellation of services, the client must notify the event management company in writing (via email or formal letter).

• Refund Process:

  • If cancellation occurs more than 30 days before the event, the client will receive a full refund minus any non-refundable deposits or services already rendered.

  • If cancellation occurs between 15 and 30 days before the event, the client will receive a 50% refund minus any non-refundable deposits or expenses incurred.

  • If cancellation occurs less than 15 days before the event, no refund will be provided, as most services will have been secured and costs incurred.

2. Event Cancellation by Event Management Company:

• If the event management company must cancel the event due to unforeseen circumstances (e.g., force majeure, major illness, or emergency), the client will be offered a full refund of any payments made, or an alternative date will be arranged, depending on availability and agreement.

3. Partial Services or Vendor Issues:

• If certain services are unavailable or cancelled due to issues with vendors (e.g., entertainers, catering, etc.), the event management company will provide a refund for the portion of services not delivered. This will not apply if the client approves substitutions or adjustments.

4. Refund for Non-Event-Related Costs:

• For any services not directly related to the event (such as consultation or event planning fees), a refund will be given only if the services were not performed or if agreed upon in writing.

5. No Refund on Deposits:

• All deposits made to secure a booking or date are non-refundable, as they are used to reserve the venue, suppliers, or performers for the event.

6. Refund Timeline:

• Any approved refunds will be processed within 30 business days from the date the cancellation request is confirmed.

7. Event Changes and Rescheduling:

• If the client wishes to change or reschedule the event, the company will work with the client to accommodate these changes, subject to availability and additional fees where applicable.

• If rescheduling is not possible, a refund may be offered depending on the timing and conditions outlined above.

8. Customer Satisfaction:

• The company is committed to providing a high level of service. If a client is dissatisfied with any aspect of the event management process, they should contact the company within 14 days of the event to discuss any concerns. The company will evaluate the situation and may offer partial refunds or adjustments where appropriate.
  

  Contact Us: For any questions regarding this policy, please reach out to us at jashnivoevent@gmail.com.